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Terms and Conditions

1.    Web shop

1.1       This web shop is owned and operated by NATHAN LIMITED  and aims to provide a hassle-free experience of shopping. 

1.2       By using the website, the user is subjected to the following terms and conditions below. Please read carefully. 

1.3       The definitions of the use of the following terminologies in the T&C:

1.3.1   "We" is a reference to (the name of the person or company providing the service).

1.3.2   "You" is a reference to the person we provide services or deliveries to and the person who is required to pay for the goods we deliver.

1.3.3   “Content” refers to the combination of all text, images, images, moving visual figurative images or sounds and materials used in or relating to our website.

1.3.4   "Goods" refers to the goods that you purchase and will pay through our website.

1.3.5   "Intellectual Property Rights" refers to any and all patents, trademarks, domain name rights, design rights, copyrights and database rights (whether or not any of the above applications have been registered and registered, or the right to apply for registration in respect of any of the above), confidentiality Data rights and all other intellectual property rights of similar or corresponding nature that may exist anywhere in the world, either now or in the future.

2.   Registering an account

2.1   For legal reasons, you must at least 18 years of age to register for an account. 

2.2    All suppliers who provide goods to us and through our website are not responsible that all the orders you make through our website. It is your responsibility as part of your registration to be responsible for your orders. 

2.3   By using our service, you agree to the following: 

2.3.1   Providing factual, up-to-date and complete information of yourself when completing the registration form

2.3.2   Maintain and update your information to ensure that the information stored is true. We reserve the right to suspend or terminate your account if we have reasonable grounds to suspect that any information is false, inaccurate, not up-to-date or incomplete.

3.   Ordering

3.1       When you place an order, you are purchasing the item at the specified price. Once you submit, you must not cancel the order, even if we have not accepted or rejected your order.

3.2       Once we have received your order, we will then confirm by email or SMS. 

3.3      The availability of goods should not be relied upon as a definitive statement as to whether or not the goods you intend to purchase actually have stock.

3.4       We reserve the right, at our discretion, not to accept or cancel orders for any reason, including but not limited to:

3.4.1    Low stock in the goods you ordered;

3.4.2    Failure to arrange delivery for your address; or

3.4.3    The price indicated on one or more of the items ordered you've ordered is incorrect.

3.5        If we cancel your order, we will notify you by email or SMS and will deposit any amount deducted from our order in your account within 30 days as soon as possible, or return it in its original packing. We are not required to make any compensation for your dissatisfaction.

4.    Pricing and payment

4.1     We will take every measure to make the website display an accurate price, but we do not guarantee any accuracy at all times.

4.2     If the price of the goods is incorrectly marked as low and you have placed the order, we have the right

4.2.1  In the circumstances that you cancel your order, or

4.2.2   You have contacted us inquiring about intentions of cancelling your order,

4.3     You will receive a refund. However, we are not required to make any compensation for inconveniences.

4.4   We accept credit cards, Paypal and other methods listed on our website. By the time you place an order, you are authorizing us to pay in the manner you specify when we accept your order. The ownership of the item will not be transferred to you until we receive the payment.

4.5 We use third-party payment services for online transactions. By making your order, you agree, and your credit card details will be collected, processed and retained by us and the payment service provider, subject to the terms and conditions. You agree that you will be solely responsible for any losses incurred in your credit card transactions and that we will not be liable for any loss under any circumstances.

5.    Delivery Service

5.1    Besides a typhoon 8 or above signal being hoisted, and/or a Black Rainstorm Warning in effect, we deliver orders in areas of Hong Kong from Monday to Sunday. We reserve the right to refuse delivery and you must agree and accept that upon receipt of the ordered merchandise. We will not accept the cancellation or refund to you under any circumstances regarding a delivery problem.

5.2   We will deliver the goods you ordered through our team to the shipping address you have provided in your order. When you confirm receipt of the goods, you will need to show proof of photo identification upon request. When the goods are delivered to the shipping address provided by you, the goods are deemed to have been delivered to you. If you fail to receive the merchandise for any reason, you agree and accept that we have the right to charge you additional fees or cancel your order.

5.3   Unless otherwise specified, we will use all measures to deliver according to the delivery arrangements listed on our website.

5.4   We may deliver one or more times. Any time and date for sending the item, or the time required for delivery, is only a rough estimate. If we fail to follow any prescribed delivery or delivery date or time, we will notify you of the progress of your order. You agree and accept that we will not accept cancellations or refunds to you under any circumstances.

5.5   When the goods you have purchased have been delivered to you, you will become the owner of the goods and you will bear the risk of holding the goods at your own risk and we will not be liable for their loss or damage.

5.6   Each shipping charge is subject to the terms and conditions set out on this website.

6.    Returns and replacements

6.1   Unless otherwise specified, no return or replacement of the goods will be accepted. Please read our return or replacement policy as specified before ordering.

6.2.1 If a return or exchange situation occurs, the return or replacement policy applies to the following:

6.2.2 The goods are not used and are in the original state of the factory, together with the goods and their accessories;

6.2.4 The request for return or replacement is sent to our designated address within the specified period after instant communication.

6.3 You agree and accept that it is at the sole discretion of the supplier to accept the return or replacement of the goods. Under no circumstances will we accept returns directly to us or for damages incurred by you for any reason.

7. Website content

7.1 All intellectual property rights in the content of the website are owned, controlled or licensed by us.

7.2 Subject to these terms and conditions, the Content you may use from the website can only be exclusively for personal use only.

7.3   You may not use the Content for any commercial or other non-personal purposes, or copy the Content or transmit the Content to any other device or any other person, or reprint or distribute it, unless you have obtained our express written consent or expressly authorized by law. 

8.    User-generated content

When you submit any user-generated content (including all text, images, etc.) on our website, you have granted us permanent, irrevocable, non-exclusive, global, transferable, licensable, paid-up, free Royalties to reproduce, distribute, communicate to the public, publicly perform, revise, compile derivative works, display and otherwise use the user content of the website (including but not limited to promotion and forwarding in any form of media and through any media channel). 

9. Compensation

You agree to indemnify us for any loss or other liability arising out of any breach of this Agreement.

10. Third-Party Website

The links to any third-party websites on our website are provided for your convenience only and do not imply our support or endorsement of the content of such third-party websites. We are not responsible for the content of any website other than our website.


I. NATHAN LIMITED is the owner of this website. The information contained in this website is for reference by customers and business partners of Sun Grocery.

II. This website will make every effort to ensure that the information is accurate, but does not guarantee or guarantee that the information is accurate.

III. Any errors or omissions in the information contained on this website do not constitute or cause any legal liability.

IV. The information provided on this website is not a guarantee of commercial bidding, quotation or inventory.

V. Any individual, company or institution interested in conducting a commercial transaction with NATHAN LIMITED  must negotiate with the company in accordance with the general trade procedures.

VI. The price of the products listed on this website is the pricing or recommended promotional price of each product. The final sale price is based on the price of the point of sale.

VII. The copyright and other intellectual property rights of the materials contained on this website are related to the original author/company and are retained by the relevant original author/company. The original author/company has the right to request the deletion of this website but does not constitute or cause any legal liability to this website.

VIII. In case of any dispute, this website and/or NATHAN LIMITED  has the final decision.